1. Chatbot (Website)

Please note that while our chatbot utilizes cutting-edge technology, it is not infallible and may not provide entirely accurate information at all times. The responses generated by the chatbot are based on available data, and they should not be considered professional advice. 

No Warranty: Information provided by our chatbot is being provided “as is” without warranty of any kind, either expressed nor implied. SEON does not accept any responsibility or liability for the nature, accuracy, content, completeness, legality, or reliability of the information provided by our chatbot nor for the suitability or otherwise of the information to your particular circumstances. SEON shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential, or other), whether arising in contract, tort, or otherwise, which may arise as a result of your use of (or inability to use) our chatbot, or from your use of (or failure to use) the information provided herein. Furthermore, your use of our chatbot – including implementation of any suggestions set out in it and/or use of any information provided by it – does not create a customer relationship between you and SEON. 

Thus, users are strongly encouraged to verify critical information or seek assistance from us directly at [email protected] before making decisions based on the chatbot’s responses. 

Privacy: SEON respects user privacy and takes measures to safeguard any personal data shared during these interactions. Please note that interactions with our chatbot (including the conversation and any possible contact details of yours such as name, e-mail address, and phone number) are being processed by us in accordance with the applicable data protection laws (such as GDPR, UK GDPR, and CCPA). SEON affirms its commitment to user privacy and compliance with the California Consumer Privacy Act (CCPA) among others, thus we do not sell any personal data obtained through interactions with our chatbot to third parties for monetary or other valuable consideration.

Furthermore, SEON and its US subsidiaries comply with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) as set forth by the U.S. Department of Commerce. In compliance with the EU-U.S. DPF, SEON commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF to TRUSTe, an alternative dispute resolution provider based in the U.S. For complaints regarding EU-U.S. DPF compliance not resolved by any of the other DPF mechanisms; you have the possibility, under certain conditions, to invoke binding arbitration. For more information on how SEON handles your personal data and complies with the applicable data protection laws and the  EU-U.S. DPF please refer to our Privacy Policy.

Using this chatbot indicates your acknowledgment and acceptance of these terms, as well as an understanding of the inherent limitations of the information provided.

If you do not agree with any part of this disclaimer, please refrain from using the chatbot. SEON reserves the right to modify or update this disclaimer at any time without prior notice. Your continued use of the chatbot after any changes signifies your acceptance of the revised disclaimer.

2. AI Explainer (Admin Panel)

Please note that the AI-generated explanations provided by SEON at the Admin Panel are intended solely to assist users in identifying potential risk indicators in transactions. These summaries are created using advanced machine learning models, but they may contain inaccuracies, errors, or outdated information and are not guaranteed to be complete, accurate, or up to date at all times. 

No Professional Advice. The AI output is provided for informational purposes only and does not constitute professional advice, a definitive risk assessment, or a recommendation. Users should not rely on the AI-generated summaries as a substitute for their own judgment, internal controls, or manual investigation. For a comprehensive review, users are strongly advised to check the original data sources.

No Warranty and Limitation of Liability. All AI-generated content is provided “as is” without warranty of any kind, either expressed or implied. SEON makes no representations or warranties regarding the nature, accuracy, completeness, legality, or reliability of the AI-generated explanations. SEON disclaims any responsibility or liability for outcomes resulting from the use of, or reliance on, this information, including any loss or damage (direct, indirect, incidental, consequential, or otherwise) that may arise. 

Acceptance of Terms. By using the AI explanation feature, you acknowledge and accept the above limitations and disclaimers, and understand the inherent risks and constraints associated with AI-generated content. If you do not agree with any part of this disclaimer, you should refrain from using the AI explanation functionality. SEON reserves the right to modify or update this disclaimer at any time without prior notice. Continued use constitutes acceptance of any changes.

3. SAR Narrative (Admin  Pane – Case Management)

Informational Purpose Only.
The AI-generated narratives provided by SEON in connection with Suspicious Activity Report (SAR) filing are designed to assist users – primarily fraud analysts – in drafting the narrative section of SAR reports. These narratives are generated using advanced machine learning models based on the SAR form data, analyst notes, and rule triggers. While intended to save time and improve workflow efficiency, these outputs may contain inaccuracies, omissions, or outdated elements, and are not guaranteed to be comprehensive, fully accurate, or current at all times.

Not a Substitute for Analyst Judgment.
The narrative text generated by SEON’s AI is provided for informational and facilitative purposes only. It does not constitute legal advice, an official authority submission, or a complete investigative summary. Users should not rely solely on the AI-generated output for compliance or regulatory purposes. Final review, validation, and amendment of the narrative content remain the sole responsibility of the submitting party. Analysts must cross-check all facts and contextual details with the original data and organizational records.

No Warranty and Limitation of Liability.
All content generated through the SAR narrative feature is provided “as is,” without any warranties of any kind, either express or implied. SEON makes no guarantees regarding the quality, accuracy, legality, or completeness of the AI-generated text. SEON disclaims any liability for any decisions, reports, or outcomes based on the use or reliance on such content, including, but not limited to, regulatory non-compliance, financial losses, or reputational damage.

User Acknowledgment and Consent.
By using the SAR Narrative Generator feature, you acknowledge and agree to the above limitations, disclaimers, and risks associated with AI-generated text. If you do not agree with any part of this notice, you should refrain from using the AI narrative functionality. SEON reserves the right to update or modify this disclaimer at any time without prior notice. Continued use of the feature constitutes acceptance of any such changes.