Follow Us! ThumbsUp
info@seon.io+44 20 3997 6090

FAQ

Find the list of the most relevant questions below.

Fraud prevention at your business

Do I need a fraud prevention system?

Fraud prevention can be the bane of some businesses and invisible to others. High chargeback rates clearly indicate fraudulent attacks, but some can go undetected until you implement a system.


  • If you are in a high-risk industry, you are likely suffering attacks without noticing them.
  • If user authentication is a part of your business, a fraud prevention solution is recommended to stop account takeovers and identity theft.
  • Regulatory bodies are increasingly stringent about fraud prevention measures. It's essential to show you have put the best security in place to avoid fines.

Finally, many organizations think they are too small to be targets of fraud. As we've discovered, fraudsters can attack companies of all sizes in an increasing number of verticals.


How can I improve my current fraud management system?

Everyone has a digital footprint – email addresses and phone numbers are like digital passports, building a history as people use them around the web.


SEON uncovers this digital footprint to confirm if your customers are real people. Fraudsters cannot convincingly imitate a good user's digital footprint – even if they try, such efforts don't scale. It also allows you to run KYC and AML checks using your customer's first name, middle name, last name, and date of birth. We check matches and similarities across 40 global politically exposed persons, sanctions, and watchlists.


What methods does SEON use to identify fraudulent activity?

SEON is the next-generation fraud prevention tool that identifies risky behavior by enriching data based on users' email, IP, phone number, and location and by harnessing device fingerprinting, machine learning, and predictive scoring.


In addition, it provides KYC and AML checks using the customer's first name, middle name, last name, and date of birth across 40 global politically exposed persons, sanctions, and watchlists.


Who uses SEON? Engineers or non-technical people?

SEON is designed to serve diverse teams of technical and non-technical people alike. While you may need engineers for integration, most of our daily active users are from Fraud, Security, Payments, Customer Success, and Support teams.


How can I know it will solve my problems?

You can sign up for a 14-day free trial with SEON so you can test all the existing features.


We can also run a batch test based on your historical data to see how well the system would do the screening for you.


How can I reduce my chargeback rate?

All it takes is three easy steps:


  1. Screen newly created accounts: Verifying digital identities right away will protect you against fraud.
  2. Add a friction-free security check before confirming transactions: Fully automated fraud prevention can reduce your response time to ensure a good customer experience.
  3. Filter out repeat offenders: Rely on our machine learning tools and scoring engine to highlight patterns automatically and reduce fraud rates.

How can I protect my users against account takeovers?

It's best to detect risk at login. Integrate SEON's device fingerprinting solution and IP API. Analyze and compare data points connected to devices, connection types, geolocation, and even the browser and password used, to flag suspicious login attempts.


How can I stop bonus abuse?

The best stage to detect promo abuse is at registration and login. You can flag suspicious multi-accounting attempts by analyzing and comparing data points relating to social media accounts associated with the email address or phone number, devices, geolocation, and even the browser and password used.


Does SEON help scammed individuals?

No, we do not work with scammed individuals. SEON is a fraud prevention tool offered to companies and other organizations that need help to reduce the costs and resources lost to fraudulent activities.


Does SEON provide ID verification?

SEON does not provide ID document verification, but it can contribute to filtering out fraudulent users before expensive ID verification.


It allows you to run KYC and AML checks using your customer's first name, middle name, last name, and date of birth. We check matches and similarities across 40 global politically exposed persons, sanctions, and watchlists. See our full list here.


Based on these matches, you can decide whether they are genuinely connected to your customer or not. You can then block suspicious customers, add them to a custom list in SEON, create rules based on data connected to them, or set up automatic monitoring.


Data and analysis

What data is necessary for fraud prevention?

It is up to you to decide what to send. The more data points, the better the system can do its job. What we recommend depends on the specific use case, but to give an idea: transactional data, user-related information, and device data are important when it comes to accurately assessing the risk related to a user.


How does risk scoring work?

First of all, it is up to you to decide what to send. Obviously, the more data points, the better the system can do its job. What we recommend depends on the specific use case, but to give an idea: transactional data, user-related information, and device data are important when it comes to accurately assessing the risk related to a user.


You can also send custom information, like VIP membership, flight number, promo code, etc. Custom rules and filters can be set up based on them and machine learning also adapts to custom parameters.


Is SEON secure and compliant from a data-sharing perspective?

Yes, we have taken all the steps necessary to remain compliant, including:


  • Fraud prevention is a legal basis for processing data under the GDPR.
  • Our servers and databases are based in the EU (Dublin, Ireland) on AWS – we're happy to provide you a certificate from them, if you need one.
  • Access to our production database is tightly controlled and secured through a dedicated and whitelisted VPN and encryption.
  • SEON's standard agreement includes taking responsibility for data privacy.
  • We have an appointed Data Protection Officer.
  • We are registered as a data processor at the Hungarian National Authority for Data Protection.

For more details, please check out our blog post about data compliance. Our compliance efforts are not focused only on Europe but on every highly regulated region where our customers operate, including Latin America and Southeast Asia. Reach out to our team if you need more information about those regions.


Integration & Usage

How do I set up SEON?

You can start using SEON right away through our Admin Panel or Chrome extension. Sign up here to get started or schedule a kick-off meeting with our team – they will walk you through the most important features.


Once you've experienced the depth of data SEON can provide you first hand, you can continue by setting up an API integration to get the most out of SEON and enable fully automated fraud prevention.


How long does it take to learn and deploy SEON?

You can learn the basics by checking an email address, phone number, or IP address on our Admin Panel right after you sign up.


The complete integration of SEON might take a few hours or days, depending on the complexity of your tech stack and workflows. Check out our timeline summary here.


Does SEON offer services worldwide?

Yes, we offer our services worldwide – that's why over 5000 global brands chose to work with us.


For what industries does SEON provide fraud prevention services?

Any company facing fraud, no matter the industry, can benefit from using SEON. We serve a variety of industries, including:


  • Banking, Neobanks & Insurance
  • iGaming & Gambling
  • Online Lending
  • Ecommerce
  • Travel & Ticketing
  • BNPL (Buy Now Pay Later)
  • Payment Gateways
  • Crypto & Trading

Can my team use my subscription?

Yes, you need only one subscription and access may be shared with several team members. You also have the option to see who did what by checking the logs in the system and setting permission levels for each team group.


What support do you offer?

We offer comprehensive support around the clock throughout your integration period and beyond completely free of charge to help you accelerate the integration and usage of our tool.


Pricing and Billing

Micro-fee or chargeback guarantee for fraud prevention systems?

Both pricing models have advantages and disadvantages. We believe in the micro-fee model to avoid any clash of interest between client and provider. In the chargeback model, the provider's interest is to decline even slightly risky transactions, causing unaccounted revenue loss for the client.


How does SEON's fraud prevention pricing work?

You only pay for what you use. Our pricing is fully modular and based on your monthly API calls, allowing you to scale with SEON based on your usage. For more details, check our pricing page or contact us for a quote.


Is there a minimum fee?

Yes, the minimum fee is $299 /month. For more details, check out our pricing page or contact us for a quote.


Does SEON offer a chargeback guarantee?

No. We work with a microtransaction model because we believe this is the only option that does not result in a conflict of interest between you and us. With the chargeback guarantee model, you have no control over your risks. Fraud prevention vendors who offer chargeback guarantees tend to decline even low-risk transactions – just to protect themselves from having to pay up, so they're on the safe side. The result? You can end up potentially losing good customers and profit. At SEON, we help you monitor each transaction for a very low unit price – this way, you can automate who you'll block or allow to purchase based on your risk appetite. Read our in-depth comparison of these pricing models in our blog post here.


What payment methods are accepted at SEON?

The default payment option is card payment. Based on a special agreement we can support other payment options as well.


Start fighting fraud now

Ready to see your fraud rates drop by the hour?
Get in touch for your free trial or to see how SEON can help your business grow safely today.

Machine creating SEON products on a conveyor belt.