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Chargeback Prevention
Services & Solution

"Thanks to SEON, we enjoy a chargeback rate of 0.01%, while our manual review times have dropped significantly."

Avoid extra fees, lost stock, and reputation damage

Fraud is costing the ecommerce industry USD 20 billion globally,¹ and friendly fraud, card testing, and ATOs that can result in chargebacks are the most significant reason.² Monitor suspicious behavior, recognize the signs of stolen credit cards, block fraudulent transactions, and stay safe from fees and fines with SEON's fraud prevention toolset.

Chargebacks cost roughly USD 2.40 for each USD 1 refunded due to extra fees.

Contesting chargebacks is a resource and time-intensive data collection process.

Merchants with high chargeback rates can be fined or blocked by card issuers.

¹Juniper Research, Fighting Online Payment Fraud in 2022 & Beyond

²Statista, Most common types of fraud attacks experienced by online merchants worldwide in 2021

Trusted by the world’s most ambitious brands

Screen transactions with easy-to-create rules

Create custom rules easily to monitor suspicious transactions in SEON's rule engine. Open our Admin Panel to define no-code rules on the fly and test them in a sandbox or against recent transactions. Set up simple rules that trigger based on transaction amount or comprehensive velocity rules that monitor suspicious user behavior.

Spot suspicious devices and connections

Unleash SEON's powerful device fingerprinting and IP analysis tools to put fraudsters on the back foot. Decline purchases from suspicious devices or connections, including browsers, tools, and addons commonly used in fraudulent attempts. Block transactions with mismatching info, such as IP geolocation different from billing and mailing addresses.

Accelerate chargeback dispute handling

Counter friendly fraud effectively with SEON. Collect hundreds of data points automatically using our data enrichment and device fingerprinting tools to support your chargeback dispute handling. Export all data connected to a transaction and a customer's transaction history with a single click.

Calculate your fraud cost

Payments

No. transactions per month

Chargeback rate (e.g. 1%)

Average transaction value (€)

Estimated total value of monthly transactions

Approximate loss due to fraud

Estimated Cost of SEON per month

Net savings each month

Chargeback

SEON’s tools are designed to tell you exactly which payments are risky, and why. That involves extracting metadata from the card number but also compiling a digital footprint of the cardholder to catch all types of fraud.

The goal? To help you prevent and dispute chargeback fraud better than ever. Whether you’re dealing with criminals who pay using stolen credit card numbers or the less obvious friendly fraud, SEON is here to help.

Enrich data based on a single email address or phone number and link it to the user’s online accounts. Run a BIN lookup on the card to instantly see if it’s pre-paid, where it was issued, and if there are any validity concerns. Technical data such as IP addresses and device configurations are also key indicators of fraudulent users.

When it comes to fighting friendly fraud chargebacks, the same rules apply. Gather all payment and user information in one place thanks to SEON’s outstanding UX and reporting features. You can even spot suspicious connections between accounts to stop fraud rings and multi-accounting.

Best of all, SEON’s digital footprint analysis tool acts as a form of identification, allowing you to control the payment stage without any friction – and even letting you meet Strong Customer Authentication requirements for PSD2.

FAQ

How does SEON help with chargeback fraud?

SEON lets you gather hundreds of data points relating to the customer’s online identity, device, card number, IP and more. All this data helps you run risk checks which automatically flag fraudulent payments so you can stop them before they turn into chargebacks.

Can SEON help with friendly fraud chargebacks?

Yes. All the data you gather about the customer and transaction is securely stored and available in customizable reports. That means you can submit it as evidence that the cardholder was indeed in charge of the transaction, and that order fulfillment was as expected.

Does SEON offer chargeback fraud dispute resolution?

No. SEON can be deployed as a full end-to-end fraud prevention solution, or you can pick and choose the API modules that help your chargeback prevention strategy. While we offer powerful reporting features, you’ll need to present the data yourself in case of a dispute.

Where can I find more information about chargeback fraud?

You can learn more about how SEON works in our Knowledge Base. Here is a guide too about chargeback fraud.

"As soon as our staff used SEON on a regular basis, they could see its value. It immediately started saving them time as they didn’t have to trawl through the usual checkpoints. So much so, that the time spent by Air France analysts on manual reviews is down by an impressive 70%. Instead, all the information they needed was on one screen with a simple scoring system enabling them to see if a transaction was real or not."

Eric Facquet

Deputy Manager of Fraud Prevention

"The most useful thing for us was to be able to see if the email and phone numbers weren’t registered anywhere. We also rely on the device fingerprinting metadata in our scorecard to filter out junk users. We immediately saved about 6% of costs on our automated KYC checks. After only 2 months, we started seeing impressive results. Up to 3 times fewer cases of defaulting customers in new regions such as Romania and Europe. 4 months later, the fraud rates dropped by over 65%."

Sergey Bogdanov

Chief Risk Officer

"We were looking at another provider, but they came back to us with a 4-6 months integration window. With SEON, it was literally a phone call, sandbox tests on Monday and by the end of the week, it was done. One other thing I’d like to comment on is the pricing model. It’s really 2022, like for scaling together. The SEON model, it’s now one we actively look for with our other partners. Clearly an organization that approaches work and its customers in a different way."

Coert Snyman

Senior Analyst

"I tested some extra rules, and over a few months I managed to push SEON’s auto approval from an initial accuracy of 95% unto 99.5%. Taking the time to update your SEON rules is an investment that gives great results. And the best thing is that we can do so without deploying any software. From an engineering perspective, it is extremely time and resource saving, allowing us to react much faster."

Phillipp Keller

Senior Product Manager

"I couldn’t believe how fast the results came,” says Gergely. “Our chargeback rates dropped by 91% in one month only.” Moreover, the number of manual queries and fraud catch rates continued to improve after the initial 30 days as the system adjusted itself – part of the benefits of deploying a machine-learning algorithm to fine-tune accuracy."

Gergely Kálmán

CEO

"SEON allows us to stay one step ahead as by keeping advantage players at bay we are able to continue offering competitive bonuses with low wagering requirements to our players,” Daniel says. “And the fact that SEON team are so open to feedback and implement the feedback quickly gives us as their client a significant advantage which we couldn’t find with other competitors in their field."

Daniel Saliba

Head of Compliance

"It wasn’t just the technology that’s great though, the education side of things helped us understand the types of tactics and patterns used by fraudsters and put rules into place to prevent them."

Stacey Pickering

Head of Operations

"We deployed SEON both on our website and web app to gather device data as well as IP and email information. It was unbelievably fast, both in terms of integration and results. In 4 days only, our fraud rates were pretty much down to 0."

Lewis Bye

Senior Projects and Operations Specialist

"We overlay SEON’s digital and social lookup with device fingerprinting to get a good indication of whether the phone or tablet belongs to the actual client. We can instantly filter out obvious fraudsters with no digital or social presence, and we get better intelligence to automate our decision making."

Juris Rieksts-Riekstinš

Head of Risk

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Chargeback Prevention Services & Solution