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Checkout Fraud Solution

"SEON has allowed us to almost completely automate our fraud prevention process. It is truly a machine-driven workflow."

Secure purchases, reduce friction, build trust

Internet shoppers like to get things done quickly and easily. But the easier you make the checkout process, the more likely fraudsters will find ways around your security. Turn the tables on fraudsters by making their lives more difficult while letting trusted customers breeze through.

The cost of fraud per dollar is increasing 10% year-on-year, reaching USD3.75 in the US.

Friction-filled anti-fraud measures cause customer woes, leading to high cart abandonment rates.

Merchants with high chargeback rates can be fined or blocked by card issuers.

Trusted by the world’s most ambitious brands

Screen transactions with easy-to-create rules

Check every transaction as it happens with SEON's lightning-fast transaction monitoring. Run rules designed to watch for suspicious behavior and sudden changes in customer habits. Automate fraud prevention with easy-to-create rules and robust machine-learning solutions that keep you in control, so you can get back to serving honest customers.

Spot suspicious devices and connections

Unleash SEON's powerful device fingerprinting and IP analysis tools to put fraudsters on the back foot. Decline purchases from suspicious devices or connections, including browsers, tools, and addons commonly used in fraudulent attempts. Block transactions with mismatching info, such as IP geolocation different from billing and mailing addresses.

Defend your customers in depth

Pair SEON's checkout monitoring with checks at user registration and login to protect your customer accounts at every step. Let your trusted customers breeze through checkout while improving your site's security. Filter customers based on SEON's data enrichment, forcing suspicious visitors to provide more information, park them for a manual review, or block their orders.

Checkout

Controlling the checkout process usually means balancing security and friction.

Add too many verification steps, and you increase churn. Reduce friction, and you risk processing fraudulent payments, which leads to higher chargeback rates.

With SEON, you don’t have to choose one over the other. Our real-time data enrichment modules give you a complete picture of your customer as they go through the checkout. Gather more information based on data points such as an email address, phone number, device, IP address, or credit card number, and leverage it to build a 360 profile of the legitimate cardholder – or fraudster, attempting to pass off as one.

This profiling information is fed through risk rules, which you can completely customize to meet your unique checkout needs. You can decide what is risky or start using our industry preset rules, specifically tailored for online merchants and retailers. The automation helps you save on manual review times and focus your resources on monitoring medium-risk checkouts only.

With SEON, you can also link specific data points to individual users, essentially giving you unique identifiers for each account. This helps spot suspicious connections between accounts, protect users from account takeovers, and make checkout as seamless as possible for your higher value customers.

FAQ

How does SEON secure the checkout stage?

With SEON, you can gather a wealth of information about customers, whether they’ve signed up on your platform or not. All the data is sourced in real-time, helping you spot suspicious activity, identify inconsistencies, and recognize connections between accounts.

What data can SEON gather at checkout?

With its unique data enrichment modules, SEON can turn a single data point into a treasure trove of information. An email address or phone number, for instance, will gather hundreds of online social signals from 90+ sources. Browsers and devices give us even more intel, and even the card number can be run through our BIN lookup check – not to mention our insightful IP address checks.

Can SEON help with PSD2 and SCA requirements?

Yes, SEON’s fraud detection system is powerful enough to let you meet SCA exemption requirements, which means you can reduce friction at the checkout by removing 3-D Secure, for instance.

Where can I find more information about checkout fraud?

You can learn more about how SEON works in our Knowledge Base. Here is a guide too about checkout fraud.

"As soon as our staff used SEON on a regular basis, they could see its value. It immediately started saving them time as they didn’t have to trawl through the usual checkpoints. So much so, that the time spent by Air France analysts on manual reviews is down by an impressive 70%. Instead, all the information they needed was on one screen with a simple scoring system enabling them to see if a transaction was real or not."

Eric Facquet

Deputy Manager of Fraud Prevention

"The most useful thing for us was to be able to see if the email and phone numbers weren’t registered anywhere. We also rely on the device fingerprinting metadata in our scorecard to filter out junk users. We immediately saved about 6% of costs on our automated KYC checks. After only 2 months, we started seeing impressive results. Up to 3 times fewer cases of defaulting customers in new regions such as Romania and Europe. 4 months later, the fraud rates dropped by over 65%."

Sergey Bogdanov

Chief Risk Officer

"We were looking at another provider, but they came back to us with a 4-6 months integration window. With SEON, it was literally a phone call, sandbox tests on Monday and by the end of the week, it was done. One other thing I’d like to comment on is the pricing model. It’s really 2022, like for scaling together. The SEON model, it’s now one we actively look for with our other partners. Clearly an organization that approaches work and its customers in a different way."

Coert Snyman

Senior Analyst

"I tested some extra rules, and over a few months I managed to push SEON’s auto approval from an initial accuracy of 95% unto 99.5%. Taking the time to update your SEON rules is an investment that gives great results. And the best thing is that we can do so without deploying any software. From an engineering perspective, it is extremely time and resource saving, allowing us to react much faster."

Phillipp Keller

Senior Product Manager

"I couldn’t believe how fast the results came,” says Gergely. “Our chargeback rates dropped by 91% in one month only.” Moreover, the number of manual queries and fraud catch rates continued to improve after the initial 30 days as the system adjusted itself – part of the benefits of deploying a machine-learning algorithm to fine-tune accuracy."

Gergely Kálmán

CEO

"SEON allows us to stay one step ahead as by keeping advantage players at bay we are able to continue offering competitive bonuses with low wagering requirements to our players,” Daniel says. “And the fact that SEON team are so open to feedback and implement the feedback quickly gives us as their client a significant advantage which we couldn’t find with other competitors in their field."

Daniel Saliba

Head of Compliance

"It wasn’t just the technology that’s great though, the education side of things helped us understand the types of tactics and patterns used by fraudsters and put rules into place to prevent them."

Stacey Pickering

Head of Operations

"We deployed SEON both on our website and web app to gather device data as well as IP and email information. It was unbelievably fast, both in terms of integration and results. In 4 days only, our fraud rates were pretty much down to 0."

Lewis Bye

Senior Projects and Operations Specialist

"We overlay SEON’s digital and social lookup with device fingerprinting to get a good indication of whether the phone or tablet belongs to the actual client. We can instantly filter out obvious fraudsters with no digital or social presence, and we get better intelligence to automate our decision making."

Juris Rieksts-Riekstinš

Head of Risk

Start fighting fraud now

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