AI Disclaimer

1. Chatbot (Website)

Please note that while our chatbot utilizes cutting-edge technology, it is not infallible and may not provide entirely accurate information at all times. The responses generated by the chatbot are based on available data, and they should not be considered professional advice.

No Warranty. Information provided by our chatbot is being provided “as is” without warranty of any kind, either expressed nor implied. SEON does not accept any responsibility or liability for the nature, accuracy, content, completeness, legality, or reliability of the information provided by our chatbot nor for the suitability or otherwise of the information to your particular circumstances, or the customer you represent, SEON shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential, or other), whether arising in contract, tort, or otherwise, which may arise as a result of your use of (or inability to use) our chatbot, or from your (or the customer you represent ) use of (or failure to use) the information provided herein. Furthermore, your (or the customer you represent) use of our chatbot – including implementation of any suggestions set out in it and/or use of any information provided by it – does not create a customer relationship between you (or the customer you represent) and SEON.

Thus, users are strongly encouraged to verify critical information or seek assistance from us directly at [email protected] before making decisions based on the chatbot’s responses.

Privacy. SEON respects user privacy and takes measures to safeguard any personal data shared during these interactions. Please note that interactions with our chatbot (including the conversation and any possible contact details of yours such as name, e-mail address, and phone number) are being processed by us in accordance with the applicable data protection laws (such as GDPR, UK GDPR, and CCPA). SEON affirms its commitment to user privacy and compliance with the California Consumer Privacy Act (CCPA) among others, thus we do not sell any personal data obtained through interactions with our chatbot to third parties for monetary or other valuable consideration.

Furthermore, SEON and its US subsidiaries comply with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) as set forth by the U.S. Department of Commerce. In compliance with the EU-U.S. DPF, SEON commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF to TRUSTe, an alternative dispute resolution provider based in the U.S. For complaints regarding EU-U.S. DPF compliance not resolved by any of the other DPF mechanisms; you have the possibility, under certain conditions, to invoke binding arbitration. For more information on how SEON handles your personal data and complies with the applicable data protection laws and the EU-U.S. DPF please refer to our Privacy Policy.

Using this chatbot indicates your acknowledgment and acceptance of these terms, as well as an understanding of the inherent limitations of the information provided.

2. AI Summary / AI Explainer (Admin Panel)

Informational Purposes Only. Please note that the AI-generated explanations provided by SEON at the Admin Panel are intended solely to assist users in identifying potential risk indicators in transactions. These summaries are created using advanced machine learning models, but they may contain inaccuracies, errors, or outdated information and are not guaranteed to be complete, accurate, or up to date at all times.

No Professional Advice. The AI output is provided for informational purposes only and does not constitute professional advice, a definitive risk assessment, or a recommendation. Users should not rely on the AI-generated summaries as a substitute for their own judgment, internal controls, or manual investigation. For a comprehensive review, users are strongly advised to check the original data sources.

No Warranty and Limitation of Liability. All AI-generated content is provided “as is” without warranty of any kind, either expressed or implied. SEON makes no representations or warranties regarding the nature, accuracy, completeness, legality, or reliability of the AI-generated explanations. SEON disclaims any responsibility or liability for outcomes resulting from the use of, or reliance on, this information, including any loss or damage (direct, indirect, incidental, consequential, or otherwise) that may arise.

Use of Large Language Models for generative AI purposes. We use AWS Bedrock to access LLMs securely and compliantly. Amazon Bedrock doesn’t store or log customer prompts and completions. Amazon Bedrock doesn’t use your prompts and completions to train any AWS models and doesn’t distribute them to third parties.

3. Text-to-Rule and Text-to-Filter (Admin Panel)

Informational Purpose Only. The AI-generated filters and rules provided in the Admin Panel are designed to help fraud analysts translate natural language inputs into SEON-compatible filters and rules. While intended to improve efficiency and usability, these outputs may contain inaccuracies, errors, or incomplete logic. The generated filters or rules are not guaranteed to be comprehensive, fully accurate, or optimal for your (or the customer you represent) use case at all times.

Not a Substitute for Human Judgment. The AI-generated filters and rules are provided solely for informational and facilitative purposes. They do not constitute professional advice, a definitive fraud-prevention strategy, or a recommendation. Users must carefully review, validate, and, where necessary, amend all outputs before applying them in production. Analysts are expected to exercise their own expertise, cross-check results with the original data, and ensure compliance with internal policies, legal requirements, and regulatory obligations.

No Warranty and Limitation of Liability. All AI-generated content under the Text-to-Filter and Text-to-Rule functionality is provided “as is,” without warranties of any kind, whether express or implied. SEON makes no representations or guarantees regarding the accuracy, completeness, legality, or reliability of the generated filters or rules. SEON disclaims liability for any outcomes resulting from their use or reliance, including, but not limited to, operational disruptions, financial losses, compliance failures, or reputational damage.

4. SAR Narrative (Admin Panel)

Informational Purpose Only. The AI-generated narratives provided by SEON in connection with Suspicious Activity Report (SAR) filing are designed to assist users – primarily fraud analysts – in drafting the narrative section of SAR reports. These narratives are generated using advanced machine learning models based on the SAR form data, analyst notes, and rule triggers. While intended to save time and improve workflow efficiency, these outputs may contain inaccuracies, omissions, or outdated elements, and are not guaranteed to be comprehensive, fully accurate, or current at all times.

Not a Substitute for Analyst Judgment. The narrative text generated by SEON’s AI is provided for informational and facilitative purposes only. It does not constitute legal advice, an official authority submission, or a complete investigative summary. Users should not rely solely on the AI-generated output for compliance or regulatory purposes. Final review, validation, and amendment of the narrative content remain the sole responsibility of the submitting party. Analysts must cross-check all facts and contextual details with the original data and organizational records.

No Warranty and Limitation of Liability.All content generated through the SAR narrative feature is provided “as is,” without any warranties of any kind, either express or implied. SEON makes no guarantees regarding the quality, accuracy, legality, or completeness of the AI-generated text. SEON disclaims any liability for any decisions, reports, or outcomes based on the use or reliance on such content, including, but not limited to, regulatory non-compliance, financial losses, or reputational damage.

User Acknowledgment and Consent. By using the relevant AI module, you, or the customer you represent, acknowledge and agree to the above limitations, disclaimers, and risks associated with AI-generated outputs. If you or the customer you represent do not agree with any part of this Disclaimer, you should refrain from using the relevant module. SEON reserves the right to update or modify this Disclaimer at any time without prior notice, and continued use of the module constitutes acknowledgment and acceptance of the revised terms.