Global App Testing Boosts Tester Authenticity and Cuts Fraud with SEON

Summary

Global App Testing manages a growing global network of over 100,000 crowd testers. As the platform scaled, it faced increasing fraud threats — ranging from fake identities and geo-spoofing to duplicate accounts designed to exploit payouts. By integrating SEON’s scalable fraud prevention platform, the company transformed its verification process, achieving accurate, automated detection at scale while preserving a frictionless onboarding experience for legitimate testers.

About Global App Testing

Global App Testing enables high-growth tech companies to ship quality software through real-world testing. By crowdsourcing QA to a community of over 100,000 vetted testers, it delivers rapid, scalable feedback that accelerates releases, ensures global readiness and improves user experiences for brands worldwide.

“SEON gives our Community Managers the tools they need to keep our tester network authentic, efficient and high quality.”

Xavier Bustorff, Head of Community Management and Support, Global App Testing

The Challenge: Scaling Community Trust Without Manual Overhead

As Global App Testing expanded globally, so did its exposure to user manipulation and fraud. Verifying tester identity and location claims became an increasingly complex challenge as the community expanded. The company’s manual process couldn’t keep pace with demand, and fraud risks began to undermine test result reliability.

Key Challenges

• Ensuring profile uniqueness: Verifying that each tester was a real, distinct individual
• Validating location claims: Confirming testers were located where they said they were
• Blocking multi-account fraud: Detecting users creating duplicate profiles to circumvent restrictions or gain financial advantages
• Preventing geo-spoofing: Stopping testers from falsely registering in specific regions to access location-restricted projects
• Reducing manual burden: Streamlining a heavily manual verification process that couldn’t scale with the company’s growth

“Guaranteeing the integrity of our test results to customers is a core value. SEON helps us deliver on that promise.”

Xavier Bustorff, Head of Community Management and Support, Global App Testing

The Solution: Real, Automated Fraud Prevention at Scale

To ensure tester integrity while scaling its platform, Global App Testing embedded SEON’s fraud detection technology into onboarding and monitoring workflows, enabling real-time insights into identity, behavior and device signals.

Why SEON?

• Consolidated Intelligence: SEON aggregates identity data from emails, phone numbers, IPs and device sources – offering a unified view of user risk in real time. This enables Community Managers to monitor changes over time and catch patterns that reveal fraud.
• Automated Verification: By replacing manual checks with automated risk scoring and digital footprint analysis, Global App Testing ensures efficient, consistent decision-making across a growing user base.
• Digital Footprint Analysis: By evaluating over 200 unique signals across a wide digital surface, SEON helps verify the authenticity of testers without relying on isolated or legacy shared datasets.
• Device Fingerprinting & Browser Hashing: SEON’s advanced fingerprinting connects related accounts – even those that appear unrelated – helping uncover hidden fraud rings; SEON looks at over 1,000 device signals to identify accounts made or accessed from the same device.
• Layered Risk Scoring: Instead of depending on binary pass/fail checks, Global App Testing now uses a layered approach, where small indicators accumulate into clear risk profiles.

The Results

Since implementing SEON, Global App Testing has seen measurable improvements across its fraud prevention efforts:

• Proactive Protection: Risky accounts are flagged before testers gain access to projects, ensuring fraud is stopped before it can impact results.
• Data Confidence: Clients receive results backed by verified, high-integrity tester data, reinforcing the company’s commitment to quality.
• Smarter Decisions: Community Managers are empowered with rich context and confidence when deciding whether to approve or reject accounts.
• Scalable Enforcement: Consistent application of fraud controls has reduced the number of repeat offenders and discouraged future attempts.
• Ongoing Impact Tracking: SEON’s analytics allow Global App Testing to monitor the percentage of flagged profiles and continuously refine their strategy.
• Proven Fraud Detection Rates: SEON helps identify fraudulent behavior in an average of 820 out of 5,000 monthly onboarding attempts (over 16%), effectively blocking bad actors from entering the community and compromising customer outcomes.

Takeaways

By partnering with SEON, Global App Testing achieved scalable, high-integrity growth of its testing community, without sacrificing speed or user experience. Today, SEON’s platform supports the company’s mission to deliver trusted QA testing through a vetted, verified global network.

“Fraudsters evolve quickly. Our layered approach, which is enabled by SEON, keeps us one step ahead.”

Xavier Bustorff, Head of Community Management and Support, Global App Testing