Retail Fraud Management
Stop Retail Fraud Without Checkout Friction
Prevent fraud from account creation to customer returns — with real-time detection that keeps genuine shoppers moving, reduces chargebacks, and safeguards revenue without adding friction.
Trusted by the World’s Most Ambitious Companies
Protect the Entire Path to Purchase
Fraud starts before checkout. It should stop there. With SEON, retailers can guard across every stage of the customer journey, minimizing losses and maximizing customer satisfaction.
Account Security
Fortify customer accounts by detecting suspicious devices and login activity with device intelligence.
Wallet and Cart Analysis
Block discount fraud and analyze wallet payment methods for consistency and protection.
Transaction Fraud Detection
Detect transaction fraud in real time using custom risk rules and AI-driven insights.
Mitigate Fraudulent Returns
Identify suspicious return behavior by analyzing purchase history and return patterns.
Chargeback Management
Automate chargeback evidence collection and dispute submission to recover lost revenue.
BLOCK FRAUD AT EVERY STAGE
When Fraud Grows Smarter, So Must Your Defenses
DON’T TURN AWAY REAL CUSTOMERS
Fraud Checks Shouldn’t Feel Like Roadblocks
FRAUD FIGHTING MADE EASY
Automate As Your Company Grows
STOPPING CHARGEBACKS BEFORE THEY HAPPEN
Automated Chargeback Prevention
Prevent fraud before disputes happen and recover revenue with automated chargeback management.
1.
Chargeback Received
The payment processor notifies us about a new chargeback, and we immediately start to gather evidence.
2.
Build Case
We automatically collect and enrich hundreds of data points such as, photographic proof of delivery and ensuring consistency across billing and shipping address.
3.
Evidence Submission
Our AI collates all the data signals into a comprehensive evidence package and submits the case to your bank.
4.
Chargeback Won
Dispute twice as many cases with a 4x ROI guarantee.
Discover How Companies Win
“I couldn’t believe how fast the results came. Our chargeback rates dropped by 91% in one month. Moreover, the number of fraud catch rates continued to improve in the following 6 months, which is the benefit of deploying a machine learning algorithm to fine-tune accuracy.”
Gergely Kalman
CEO at Unbuffered
“The simplicity of the product, the simplicity of the machine learning rules engine, plus the support and working with a dedicated fraud specialist – it all made a tremendous difference.”
Jonas Jaeger
Co-Founder of Buycycle
Learn More About Preventing Retail Fraud
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Ecommerce fraud is rising. Learn expert strategies to combat friendly fraud, return fraud, and chargebacks with AI and data integration.
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Our breakdown of the best ecommerce fraud prevention software.
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We go through the most common attacks on online stores and give you pointers on how to defend yourself.
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Discover retail fraud prevention tips using AI and monitoring to protect against payment fraud and identity theft.
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Read our breakdown of transaction monitoring for ecommerce.
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It’s the smaller e-tailers who have to bear the brunt when things go wrong with return fraud.
FAQ
A retail fraud management solution is a platform that helps detect, prevent and manage fraud across the full customer journey, from account creation and checkout to returns and chargebacks. SEON covers these touchpoints with real-time risk scoring using 900+ first-party signals, automated chargeback handling and flexible fraud rules that adapt to retail-specific threats like promo abuse, return fraud and organized retail crime.
Real-time fraud detection analyzes transactions as they happen rather than in delayed batches. SEON scores every interaction using device fingerprints, IP intelligence, behavioral patterns and digital footprint data to identify threats like card testing, stolen credentials and fraudulent purchases. Suspicious transactions can be blocked, held for review or routed through step-up authentication before settlement completes.
SEON prevents payment fraud, card testing, account takeover, promo and coupon abuse, return fraud, refund abuse, chargeback fraud, multi-accounting and organized retail crime. The platform detects threats at every stage of the customer journey from registration through post-purchase disputes using a combination of device intelligence, behavioral analytics and AI-driven scoring
SEON offers a pre-built integration for Shopify available directly via the Shopify App Store. For other major platforms like Magento, BigCommerce, Salesforce Commerce Cloud, and commercetools, SEON integrates seamlessly via a single API or through the AWS Marketplace. Implementation typically takes 14 days, allowing retailers to secure one transaction flow and scale as they grow.
The average SEON implementation takes 14 days, including API integration, rule configuration and initial tuning. Retailers using Shopify, Magento or BigCommerce can use pre-built connectors to accelerate setup. SEON’s Managed Risk Services provide a dedicated fraud consultant to help optimize your fraud strategy from day one.
Take the First Step Toward Transformative Fraud Prevention
“I couldn’t believe how fast the results came. Our chargeback rates dropped by 91% in one month. Moreover, the number of fraud catch rates continued to improve in the following 6 months, which is the benefit of deploying a machine learning algorithm to fine-tune accuracy.”
Gergely Kalman, CEO at Unbuffered
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